FAQ

• Can I play games for free before wagering real money?

  Yes, you are able to play any game using the sign-up free bonus during the promo period.

• Can I use my mobile to play BIGWIN29?

  Our site is mobile responsive , you will not have any issue playing on your mobile device.

• How responsive is the customer support at BIGWIN29 Casino?

  Our customer support team is running 24 x 7 .
  We promise to respond to your queries as soon as possible.

• Are there any welcome bonuses or promotions for new players?

  Yes, we have all sorts of campaigns for new players. Please check on the PROMOTIONS PAGE for more details.

• What payment methods are accepted for deposits and withdrawals?

  BIGWIN29 accepts e-wallet, bank transfer , and more payment methods such as GCash and Maya .

• What are the terms and conditions of the casino, especially regarding wagering requirements and withdrawal limits?

  Prior withdrawing the deposit or winning, the player must reach 100% turnover of the deposit amount .
  Should there be bonuses claimed prior to the withdrawal, the player must fulfill the wagering requirements of the bonus terms.

• How long do withdrawals take to process?

  All withdrawals will be subject to review . Upon approval, withdrawals will be processed instantly.
  The entire process will take less than 1 hour , unless otherwise stated reasons for delay.

• Can I cancel a withdrawal request?

  Yes, the player has the right to request for withdrawal cancellation; to do so, simply get in touch with the CSR .

• What is the process for verifying my account?

  The information provided should be current, not expired, and belong to the exact same individual.
  The player must confirm their email address and phone number first, and they must be at least 21 years old .

• What is the minimum/maximum bet allowed on casino games?

  All our games have different bet limits, it varied from low, mid, and high limit.
  Please choose the bet limit based on your capacity, game responsibly .